1.1.- The CUSTOMER will have a period of fourteen business days from the receipt of the order to terminate the contract and return the purchased product without having to invoke cause and without any penalty. For hygiene reasons, the right of resolution indicated in the case of purchase of products that are understood as underwear as well as consumable goods is excepted.
1.2.- In case of withdrawal, the CLIENT You must communicate your desire to terminate the contract by means of a letter that you must send by fax to the number 00 34 935 937 344 (from abroad) or 935 937 344 (from Spain) specifying the reference of the purchase contract, the amount thereof and attaching invoice copy.
1.3.- The CLIENT may return any product, except those indicated, as long as they have not been used and they retain their original seal or packaging.
1.4.- If the product delivered to the CUSTOMER is different from the one requested, it will be replaced by the correct one at no cost to him, in the same way as if the product delivered was broken, damaged or in poor condition. In the latter case, the CLIENT must indicate this in writing on the delivery note and send an e-mail within a maximum period of 48 hours to the address email@example.com specifying the reference of the purchase contract, the amount thereof and attaching a copy of the invoice, since CIRO SPORT must inform the transport company and claim the damages in case they have been produced by it. If the CLIENT does not communicate the possible incidents that it detects, CIRO SPORT is not responsible for the damages caused.
2.1.- Once the product has been returned, when it arrives at CIRO SPORT, it will be examined that it meets the return conditions detailed above. If everything is correct, CIRO SPORT will proceed to pay the amount of the purchase within a maximum period of 14 days, except for the cost of collecting the product, which will be equal to the value of the postage paid for shipping, by transfer. bank to the account that the CLIENT designates.
2.2.- For any aspect related to the return of products purchased through the SITE, the CUSTOMER may contact the CUSTOMER Service by email at the address firstname.lastname@example.org or by calling 00 34 935 795 021 (from abroad) and 935 795 021 (from Spain), where you will be given the appropriate instructions.
2.3.- CIRO SPORT reserves the right to reject returns communicated or sent after the deadline, or garments that are not in the same condition in which they were received.
If you want to change an item because it does not fit your size, you have to request it by sending an email to email@example.com specifying the reference of the purchase contract, the amount thereof, attaching a copy of the invoice and indicating the size you have purchased and the one you want us to send you. For hygiene reasons, products that are understood as underwear and consumable goods cannot be returned or exchanged.
After picking up the garment at your home, and once it arrives at CIRO SPORT, we will proceed to check that they are in perfect condition, and we will manage the shipment of the new garment. This entire process takes a variable time depending on the purchase address of the product.
If you have questions about a specific change, you can contact our Customer Service center at firstname.lastname@example.org, or by calling 00 34 935 795 021 (from abroad) and 935 795 021 (from Spain) .